About the Company
FCM Travel is one of the largest and fastest-growing global business travel management companies with a worldwide reach of almost 100 countries. Despite our size, we are still among the disruptors in the corporate travel industry. We put the customer at the centre of everything we do, and we are driven to build an agile and customisable travel technology platform that anticipates and solves the needs of each business. We also pride ourselves on having a bit of an edge. We strive not to be #1 but the #1 alternative. See our video to discover who we are, or read more about us at www.fcmtravel.com, and concretely about the FCM Digital team here https://fcmdigital.factorialhr.es/#team
About the Team
The FCM Digital team is a small, nimble team making a giant impact! We aim to create a new digital experience to transform the corporate travel technology ecosystem. Acting as a start-up within a larger organisation, our technology is stable and mature, providing a seamless user experience through various third-party online booking tools (OBTs). As we aim to enhance our user journey by integrating more of the booking experience within our platform, we seek a highly skilled and business-oriented Technical Product Manager to lead this transformation. We are all about maximising flexibility while maintaining the highest degree of user experience.
We strongly believe that success is a team effort. We ideate together, create together, fail together, learn together, and succeed together. Using an agile development methodology, our teams "shape ideas" until we feel they are ready for us to build meaningful products that our end customers love to use. If you are passionate about exploring, can navigate using a North Star, are dedicated to delivering and driven to solve customer problems, then the FCM Digital team is for you.
The Role
As a Technical Product Owner, you will be responsible for driving the FCM Approvals Suite of features development within the Development team, managing the technical (and functional) aspects of the product, and driving implementation and configurations efforts along with other areas of the Company).
- You will act as a conduit between your Approvals Product Manager and the Development Teams, taking Product Requirements and transforming them into technical specifications at a user story level.
- You will own the core Approval system design, rule engine behavior, and technical integration of Approvals into FCM Platform. You will be responsible for platform reliability, architecture evolution, and configuration logic.
- You will analyse the pros and cons of the different proposed architectures and solutions, considering both business and technical perspectives, and contribute to the final solution taken, aligned with the technical teams involved.
- You will need to ensure technical feasibility of the solutions and compatibility of integrations with other company technologies.
- Working with the Release Manager and Development Leads, you will be responsible for mapping product features (epics) in the roadmapping tool into tasks (user stories) in the release management tool.
- You are expected to understand and manage the dev team’s capacity, helping the product manager to plan and prioritise not only according to the business needs but also to the team’s capacity
- You will work as well with external development teams (within or external to FCM) to manage dependencies, proactively clearing roadblocks and debugging/testing integration points.
- You will deliver on-time and high-quality features and components that align with the Business and Product Managers’ needs.
- You will engage with customers directly to understand their needs and translate them into viable solutions using today’s product capabilities. You’ll act as a bridge between product development and client-facing teams, ensuring we solve real problems while staying within what the platform can support.
- You will lead enablement and handover processes to the Implementations team, ensuring they can configure and deploy Approvals at scale. This includes delivering internal training, documenting configuration best practices, and establishing a communication framework that works for the company.
- You will be an internal advocate of the technical teams to ensure the rest of the team understand the technical challenges of building a robust and reliable service. This translates into:
- being responsible for generating and maintaining technical documentation, best practices, and onboarding playbooks for configuration teams.
- Be the subject matter expert for how approval rules are structured, evaluated, and deployed.
- Support onboarding and implementation teams with guidance on rule setup and client-specific policies.
The Expectations
- You will strive to understand "why" we are doing something before understanding "what" we are doing.
- You will engage with customers and stakeholders to gain intimate knowledge of their challenges and aspirations.
- You will continuously learn about technology, the travel industry and user experience.
- You will base decisions on data and analytics.
- You will test theories and learn from the outcomes.
What You Bring
- 7+ years as a Product Owner, Product Definition or Business Analyst in a highly technical environment.
- Experience with travel technology, PNR management, GDS, or complex rule-based engines and platforms is a must. Knowledge of Travel Approval Systems is desired.
- Strong verbal and written communication skills.
- Proven track record of making data-driven decisions and testing theories before committing.
- Strong background in user-centred design and user research.
- Experience in engaging with customers and internal stakeholders.
- "Can do" attitude is mandatory.
- Fluent in English; Spanish or Greek is a plus.
- Knowledge of APIs (REST, graphQL) and API Platform (Postman) is desired.
The Work Environment
- We are a flexible team that can work remotely or in several offices across Europe.
- There will be occasional travel to meet face-to-face with colleagues.
- You can set your work schedule to suit your work-life balance (as long as you are available during some core hours to collaborate with the team).
- You will have a budget to choose an office technology setup that works for you.
- You will be part of a dynamic, energetic team committed to everyone's success.
- You will have access to the Flight Centre Linkedin Learning area, where you will find thousands of courses to upskill yourself or learn new skills.
